Frequently Asked Questions
Who do I call to sign-up for water service?
Please email or call our Customer Service Department at (760) 597-3120 for information on how to have your existing water meter turned on or to transfer an existing account to your name.
Who do I call to have a water meter installed?
Please email or call our Engineering Services Department at (760) 597-3116 for information regarding the process for having a water meter installed.
What information is shown on my water bill?Understanding Your Water Bill
What are the charges on my water bill?
Service charges may vary with the size of the meter and pay a portion of fixed costs of operating the system. Large meters pay more because they place a greater demand on the system and require larger reservoirs, pumps and pipelines. The San Diego County Water Authority fee comes directly from the Water Authority to cover their infrastructure costs. The water usage charge is based on 100 cubic feet (748 gallons). For more information, view the District's water rate schedule:Water Rate & Fee Schedule
Does the District offer incentives on water saving devices?
Yes. The District participates in rebate programs administered by the Metropolitan Water District of Southern California. Rebates for high efficiency washing machines and weather-based irrigation controllers are available to residential customers. Rebates for these devices and more are also available to businesses. Please visit the Water Conservation page to find out more information about these programs.
I have no water. What do I do?
First, check the valve where the water line enters your house or grove to make sure it hasn’t been turned off. Look for obvious leaks between the valve and water meter. If this doesn’t work, call our office at (760) 597-3100, and we will be happy to assist you in finding the problem.
I see what could be a water leak. What should I do?
If you see a water leak in our system, please call us at (760) 597-3100 immediately. After hours and on weekends, our answering service will take your number and have a duty operator call you back. Please do not wait until business hours to call as this delays repairs to the system, causes water waste and could reduce the water supply in your area. If you see a water leak in your private system, you should contact a plumber or landscaper to assist you.