The purpose of the Leak Adjustment Policy is to establish guidelines for responding to customer requests for financial relief from an exceptionally high water bill due to an undetected and unintentional leak on a customer’s private plumbing. A leak adjustment is intended to provide minor financial relief, not absolve the customer of all responsibility for cost of the water loss due to leak on their private plumbing; therefore, water charges will not be waived in their entirety.

To be considered for an adjustment, please complete the Leak Adjustment Form below and provide all supporting documentation as required.