Planned Outages

Notice - We send impacted customers a letter months in advance of large projects and, we make every effort to provide 48 hours notice before a planned outage for small projects. We place a notice on your door and/or communicate information about outage to you via an automated telephone call.

Contact - For large projects, we provide the contact name and telephone number of the onsite project manager. This staff member is responsible for answering your questions and addressing concerns that you may have about the project.

Length of Outage - We understand that our customers need water in the morning and evening; therefore, we do our best to interrupt your water service after you leave for work or school and try to have the it back on when you return home.