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Customer Assistance

Address/Hours

The district office is located at 1391 Engineer Street in Vista. Normal business hours are 8:00 AM to 5:00 PM, Monday through Friday, excluding holidays. An answering service is available after hours for emergencies. Messages may be left at any time using the voice mail system.

Directions

 From Highway 78 Traveling West – Exit Sycamore Avenue; make a left onto Sycamore Avenue and go under Highway 78; continue on Sycamore Avenue to Engineer Street ( about 1.5 miles); make a right onto Engineer Street; and the district office will be the first building on the left. Customer Service is located in the right wing of the building.


From Highway 78 Traveling East - Exit Sycamore Avenue; make a right onto Sycamore Avenue; continue on Sycamore Avenue to Engineer Street ( about 1.5 miles); make a right onto Engineer Street; and the district office will be the first building on the left. Customer Service is located in the right wing of the building.

Rates

Service charges may vary with the size of the meter and pay a portion of the fixed costs of operating the system. Large meters pay more because they place a greater demand on the system and require larger reservoirs, pumps and pipelines. The Emergency Water Storage fee comes directly from the San Diego County Water Water Authority to cover their infrastructure costs. The water usage charge is based on 100 cubic feet (748 gallons). Click here to view the district’s Rate and Fee Schedules.