CORONAVIRUS (COVID-19) AND YOUR DRINKING WATER SYSTEM
In alignment with the State’s reopening plan, the District will reopen to the public on June 21, 2021. The Vista Irrigation District lobby and engineering counter will be open to the public during normal business hours Monday through Friday, 8am to 5pm. Please contact us at (760) 597-3100 with any questions.
DRINKING WATER SAFETY
Water quality and supplies are not affected by COVID-19, and remain safe. The final process of water treatment includes disinfection, which inactivates viruses, including the coronavirus. Water is tested throughout the District’s system on a daily basis to ensure it maintains a consistent disinfectant residual level. Our water meets all stringent state and federal drinking water requirements.
WHAT WE’RE DOING
District business and operations are being performed as usual. You may continue to see Vista Irrigation District employees working in the field as we maintain and operate our essential systems to provide water service to you.
The District continues to read meters and generate bills during this time. Customer Service representatives will still be available over the phone during normal business hours to assist customers. We will continue to provide reliable, high quality services.
On September 23, 2021, the Governor signed SB 155, a bill that includes a provision extending the prohibition of water service shutoffs until December 31, 2021. The District will resume service disconnections along with associated fees for accounts more than 60 days past due on December 31, 2021. We encourage you to make every attempt to continue to pay your water bills as normal. If you are unable to pay your bill, please contact us during normal business hours at (760) 597-3120 to discuss payment arrangements.
You may continue to use our drop boxes (in the parking lot or near the entrance to our lobby). You may also view all payment options available online by visiting www.vidwater.org/pay-my-bill. Phone payments can be made by calling (800) 272-9829 (jurisdiction code is 1564).
Vista Irrigation District continues to monitor and follow local, state and federal advisories. We care deeply about the health of our customers and advise you to follow all recommendations from the County of San Diego Health and Human Services Agency, California Department of Public Health, and US Center for Disease Control.
If you have any questions please call (760) 597-3100 during our business hours Monday through Friday, 8am to 5pm. You may also email Customer Service at VIDCustomerService@vidwater.org with questions about payment options.
Vista Irrigation District appreciates your understanding as we all work through the unprecedented challenges posed by COVID-19.