CORONAVIRUS (COVID-19) AND YOUR DRINKING WATER SYSTEM
In response to Coronavirus (COVID-19), the Vista Irrigation District (District) lobby is temporarily closed as a precautionary measure. District business and operations are being performed as usual. Water quality and supplies are not affected by COVID-19, and remain safe.
DRINKING WATER SAFETY
The final process of water treatment includes disinfection, which inactivates viruses, including the coronavirus. Water is tested throughout the District’s system on a daily basis to ensure it maintains a consistent disinfectant residual level. Our water meets all stringent state and federal drinking water requirements.
WHAT WE’RE DOING
You may continue to see Vista Irrigation District employees working in the field as we maintain and operate our essential systems to provide water service to you.
Customer Service representatives will still be available over the phone during normal business hours to assist customers. We will continue to provide reliable, high quality services.
Vista Irrigation District has temporarily suspended water shut offs for nonpayment and late fees will be waived. The District will continue to read meters and generate bills during this time. We encourage you to make every attempt to continue to pay your water bills as normal; outstanding balances for all accounts will be due when the temporary suspension expires. If you are unable to pay your bill due to the current COVID-19 pandemic, please contact us during normal business hours at (760) 597-3120 to discuss payment arrangements.
You may continue to use our drop boxes (in the parking lot or near the entrance to our lobby). You may also view all payment options available online by visiting https://www.vidwater.org/pay-my-bill. Phone payments can be made by calling (800) 272-9829 (jurisdiction code is 1564).
Our Engineering department may be reached at (760) 597-3116 or VIDEngineering@vidwater.org.
Vista Irrigation District continues to monitor and follow local, state and federal advisories. We care deeply about the health of our customers and advise you to follow all recommendations from the County of San Diego Health and Human Services Agency, California Department of Public Health, and US Center for Disease Control.
If you have any questions please call (760) 597-3100 during our business hours Monday through Friday, 8am to 5pm. You may also email Customer Service at VIDCustomerService@vidwater.org with questions about payment options.
Vista Irrigation District appreciates your understanding as we all work through the unprecedented challenges posed by COVID-19.